Logo

Floxity Terms of Service

Effective Date: April 21, 2025

Welcome to Floxity! These Terms of Service ("Terms") govern your access to and use of the Floxity platform, operated by Sebastian Maronn Digital Experiences (sole proprietorship of Sebastian Maronn) ("Floxity", "we", "our", or "us"). By accessing or using our platform, you agree to be bound by these Terms.

1. Overview of the Platform

Floxity is a survey platform that allows users to create, manage, and analyze surveys with customers, colleagues, and friends. Access is available via a freemium model with optional prepaid usage-based pricing.

2. User Accounts and Roles

  • Users must register to use Floxity's core features and may be assigned one of the following roles within an account: Admin, Editor, or Viewer.
  • You are responsible for safeguarding your account credentials and all activity under your account.
  • Users must be at least 18 years old to use Floxity.

3. Acceptable Use

You agree not to use Floxity to:

  • Post or distribute content that is unlawful, harmful, abusive, discriminatory, threatening, or harassing.
  • Submit false or misleading information.
  • Attempt to interfere with the integrity, performance, or security of the platform.
  • Engage in unauthorized scraping or data extraction.

We reserve the right to suspend or terminate accounts involved in abusive behavior or policy violations.

4. Pricing and Payments

  • Floxity offers a free tier and optional prepaid usage packages. Details are available at https://floxity.com/pricing.
  • Users may enable optional auto-renewal. This is disabled by default.
  • All payments are non-refundable, including in the case of account deletion.
  • Payments are processed via Stripe, and Floxity does not store your payment information directly.

5. Survey Data and Ownership

  • You retain ownership of the survey data you collect.
  • You may export your data via CSV or API at any time.
  • We store your data securely to provide the service; we do not use your data for training AI models or marketing purposes, nor do we sell it to third parties.
  • When using AI-powered features to generate survey content, the output is generated via the OpenAI API. You retain rights to this AI-generated content, but are responsible for reviewing it for accuracy, relevance, and compliance with applicable laws. Per OpenAI’s policy, data sent through their API is not used to train or improve their models.

6. Service Availability

  • Floxity strives to maintain reliable uptime and may schedule maintenance with prior notice.
  • We perform regular backups, but cannot guarantee against data loss.
  • You agree that Floxity is not liable for temporary service interruptions, data loss, or access issues beyond our control.

7. Disclaimers

Insights derived from surveys are based on user input and system algorithms and may not reflect objective truth. Use them at your discretion.

Floxity is provided "as is" without warranties of any kind, including fitness for a particular purpose or non-infringement.

8. Termination

  • You may delete your account at any time. All associated data will be permanently deleted and cannot be recovered.
  • Deleting your account does not entitle you to a refund for any unused credits or prepaid amounts.
  • We reserve the right to suspend or terminate your account if you violate these Terms or misuse the platform.

9. Changes to the Terms

We may update these Terms occasionally. If changes are material, we'll notify you via email or an in-app notification. Continued use after changes means you accept the new terms.

10. Contact

For questions about these Terms, contact us at: support@floxity.com